Known electronic resource issues

These are the issues affecting electronic resources that the library is currently aware of. If you have encountered problems using any other electronic services, please get in touch.


There are currently 5 service issues affecting electronic resources that the library is aware of

 ProQuest eBook platform – scheduled maintenance – 21 December 2019

Alert published 10 December 2019, 09:27:16

Search ProQuest platform

A routine maintenance period on the ProQuest eBook platforms is scheduled for Saturday 21 December 2019, between 02:00 and 12:00 (UK time). This means that the following ProQuest eBook platform and service, to which the library subscribes, will be unavailable throughout this ten hour period:


 Box of Broadcasts – scheduled maintenance – 12 December 2019

Alert published 09 December 2019, 13:05:18

A scheduled system maintenance period for the Box of Broadcasts platform will begin Thursday 12 December 2019 between 12:30 and 15:30. The provider advises that the service should be considered ‘at risk’ during these times.

BoB - new platform


 Nexis UK – some access issues

Alert published 26 November 2019, 11:01:11

Some users are reporting an authentication error message when attempting to access Nexis UK both on and off campus.

Authentication error messageWe are working with Nexis UK support to try and resolve this issue.


 ProQuest eBook platforms – scheduled maintenance – 19 October 2019

Alert published 08 October 2019, 11:00:33

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A routine maintenance period on the ProQuest eBook platforms is scheduled for Saturday 19 October 2019, between 17:00 and 20:00 (UK time). This means that the following ProQuest eBook platform and service, to which the library subscribes, will be unavailable throughout this three hour period:


 LexisLibrary – access to News and International Content restored

Alert published 08 May 2019, 15:35:09

LexisLibrary have now partially resolved access to the ‘News’ and ‘International Content’ section of the platform both on and off campus.

LexisLibarry News section landing page

However, direct access to title level content from within Library OneSearch is still not available when choosing ‘online access’ and results in an ‘unavailable’ page.

Library OneSearch entry for LexisLibrary direct access content

'You are not entitled to source' Title level error page from Library OneSearch.

We are continuing to work with the Lexis technical team to try and resolve this issue.


These are the issues affecting electronic resources that the library is currently aware of. If you have encountered problems using any other electronic services, please get in touch.