Updates & FAQs
A student working in a library setting

Latest updates on library services

IN THE FOLLOWING list of Frequently Asked Questions, we seek to answer common questions about accessing library services and resources.

 Renewing library materials currently on loan

Any items you have on loan will be automatically renewed for you. If someone else requests an item you have on loan we will contact you to let you know that you need to return it.

The due date of items that are on loan to staff and students from other libraries, such as the British Library, will not automatically renew so you will need to request an extension if you need one. You can do this by emailing lib.ills.boots@ntu.ac.uk or phoning +44 (0)115 848 2889 to request a renewal.

Please note that any extension will be at the discretion of the lending library.

Yes, if an item you have on loan is required by another borrower. If that happens we will contact you to ask you to bring the item back to the library.

Yes, you can use the Returns Box located in the entrance area of the library or the self-service units.

You can review the list of library items that you currently have on loan in the My Account feature of Library OneSearch (after logging in with your university username and password).

 Reserving and requesting books and articles

You can request up to ten items via Library OneSearch.

You can request items which are available in a library at another NTU campus as well as those held at your own campus library. You will receive an email when the items are ready to collect.

 Accessing eResources
A comprehensive guide to how to use the key features of Library OneSearch is available online.
Yes. If you use the library's dedicated routes to electronic resources (such as Library OneSearch), access should be straightforward. If you do encounter any problems, please send an email to libinfodirect@ntu.ac.uk with details of the access issue and we'll work with you to resolve matters.

The library is currently piloting the use of three different browswer extensions: the Unpaywall, Libkey Nomad and Lean Library extensions. Each of these extensions provide connections to the discovery and delivery services of the library whereever and whenever you are browsing online.

If you are using your own device (such as a laptop or tablet) you should be able to install and try out the different browser extensions.

There's a dedicated page providing more information about how to install the extensions, and short video introductions to each of them.

 Help and support

You can phone (+44 (0)115 848 2175), chat to us online or email us and we'll get back to you with a response as soon as possible during full service hours (Monday-Friday, 8.30am-9pm, Saturday 9am-5pm, Sunday, 2pm-7pm).

The Library Learning and Teaching Team provide access to a wide range of academic skills support including: referencing; finding subject information; study skills; academic writing; maths and statistics. You can book a 1-to-1 appointment to meet with a member of staff.

We also offer a programme of webinars covering a wide variety of topics. Our webinars are live, practical, and give you the opportunity to try and to ask things. Check our schedule to see what's on, and book your place online.

You might also want to have a look in NOW Help to find support with NOW, PebblePad, subject guides, library workshop presentations, tutorials, and useful hints and tips on how to approach your studies and develop your writing, maths and statistics skills. The resources are available via the Help button on the navigation bar.

The Library Research Team provide a full range of support services for active researchers. To arrange an online meeting or to request additional information, send an email to the team.

 University libraries
Visting the libraries

The Boots, Brackenhurst, Clifton and Mansfield libraries are all available to visit. Please check the current opening hours before you travel.

 Online and mobile
Online library services

Access electronic resources, including eBooks, eJournals and databases through Library OneSearch and Library OneSearch Pro

 Access Library OneSearch

 Accessing support
Need help with using the library off-site?

Review the answers to Frequently Asked Questions on this page, and access NOW Help resources on NOW

 Ask for support

 Academic Skills support
Talk to a librarian

Book a one-to-one session with a librarian to get online support with academic skills

 Book a Teams session

 My account

Review the items you have on loan in the My Account feature of Library OneSearch

 Learning & Teaching Team

One-to-one appointments (on campus and online) and online events are available to book

 Library on social media

Follow the latest updates from the library on Facebook, Twitter and Instagram

 Known access issues

Check for any problems with electronic resource access that the library is working to resolve