Updates & FAQs
A student working in a library setting

Latest updates on library services

WHILE THE UNIVERSITY'S three site libraries remain closed during the current Coronavirus pandemic, a wide range of library services remain fully accessible online.

The library has had to introduce a number of temporary changes in the way that its services are offered and, in the responses to the following list of Frequently Asked Questions, we provide the latest advice and guidance for students and staff about accessing library services and resources.

As the situation continues to evolve, please check back regularly to find the most up-to-date information on the university's library services.


 Renewing library materials currently on loan
The due date on items currently on loan from the library has now been automatically extended to 8 October 2020 (it had already been extended to 5 June). Items that are on loan to staff and students from other libraries, such as the British Library, have been extended to 30 June 2020. The due date on these items will be reviewed again by mid-June. No items that are on loan from Libraries and Learning Resources' own shelves will be recalled to the library before 8 October 2020, at the earliest.
The library will waive all fines for the late return of any materials on loan which have gone overdue while the site libraries at Brackenhurst, city (Boots) and Clifton are closed.
The recall of any library items currently on loan has been suspended. You will not be required to return any item that you currently have on loan from the library's own shelves before 8 October 2020 at the earliest. Items on loan from other libraries, such as the British Library, may be recalled by those libraries earlier than October. Currently, the due date on those items has been extended to 30 June 2020 pending clarification from these other libraries.
At present, the library service is unable to accept the return of any materials that are currently on loan. Please hold on to these materials for the time being, pending the re-opening of the three site libraries.
You can review the list of library items that you currently have on loan in the My Account feature of Library OneSearch (after logging in with your university username and password).

 Reserving and requesting books and articles
The ability to request and reserve items is currently suspended in both Library OneSearch and Library OneSearch Pro, as staff and students are unable to collect reserved items while the three site libraries are closed.
As it is currently expected that the libraries will be closed for several months, all existing reservation requests are being cancelled. Once the libraries re-open, the ability to request and reserve items will be re-enabled and new reservation requests will be accepted.

Libraries across the country have suspended the inter-library loan of physical books and other materials. However, LLR will attempt to source an electronic, online version of any material needed by a student or member of academic staff.

Please use the Get My Book or Get My Journal Article services to request such material. Where no electronic version of your request is available, the library will try to recommend an alternative that is available in a digital or online format.


 Accessing library materials online

Yes. The full range of the library electronic online collections (including many tens of thousands of eJournals and eBooks) continue to be accessible 24/7. Almost all of these materials can be accessed from any off-site location.

Find and access these resources through Library OneSearch, the Find Databases service or the BrowZine eJournal app.

Yes. New electronic resources accessible from off-campus are regularly being added to the Find Databases service. Review the full list of those additional temporary resources.

A comprehensive guide to how to use the key features of Library OneSearch is available online.
Yes. If you use the library's dedicated routes to electronic resources (such as Library OneSearch), access should be straightforward. If you do encounter any problems, please send an email to libinfodirect@ntu.ac.uk with details of the access issue and we'll work with you to resolve matters.

 Help and support

We're continuing to support all of the students and staff who rely on our services even while the three site libraries are closed.

You can phone (0115 848 2175) or chat to us online Monday-Friday, 8:30-17:00, or email us at any time and we'll get back to you with a response as soon as possible. Our email service is monitored Monday-Friday, 8:30-21:00 and Saturday-Sunday, 9:00-17:00.

Have a look in NOW Help to find support with NOW, PebblePad, subject guides, Library workshop presentations, tutorials, and useful hints and tips on how to approach your studies and develop your writing, maths and statistics skills. The resources are available via the Help button on the navigation bar.

The Library Learning and Teaching Team continue to provide access to a wide range of academic skills support including: referencing; finding subject information; study skills; academic writing; maths and statistics. You can book a Skype appointment to meet online with a member of staff between the hours of 09:00-17:00, Monday to Friday.
The support services provided by Student Mentors are currently suspended. Contact the library to access other support services that continue to be available.
The Library Research Team continue to provide a full range of support services for active researchers. To arrange an online meeting or to request additional information, send an email to the team.
 University libraries
Library buildings are currently closed

The Boots, Brackenhurst and Clifton libraries, and the Extended Library Study Lounges on all campuses, are currently closed

 Online and mobile
Online library services are available

Electronic and digital library resources continue to be available off-site; many online library services are also accessible

 Access Library OneSearch

 Accessing support
Need help with using the library off-site?

Review the answers to Frequently Asked Questions on this page, and access NOW Help resources on NOW

 Ask for support

 Academic Skills support
Skype a librarian

Book a one-to-one session with a librarian to get online support with academic skills

 Book a Skype session

 My account

Review the items you have on loan in the My Account feature of Library OneSearch

 Make a booking

Book a one-to-one online appointment with a librarian via Skype or Skype for Business

 Library on social media

Follow the latest updates from the library on Facebook, Twitter and Instagram

 Known access issues

Check for any problems with electronic resource access that the library is working to resolve