Updates & FAQs
A student working in a library setting

Latest updates on library services - for students not on future critical worker courses nor with an exemption

IN JANUARY 2021, the library had to introduce a number of temporary changes in the way that its services are offered, following the government's announcement of a new national lockdown.

In the responses to the following list of Frequently Asked Questions, we provide the latest advice and guidance for students and staff about accessing library services and resources.

As the situation continues to evolve, please check back regularly to find the most up-to-date information on the university's library services.


 Working in the library

No, not at the present time. Only students who are taking future critical worker courses, or who have a confirmed exemption, are entitled to visit any of the site libraries.


 Renewing library materials currently on loan

It is possible to renew library items that you have on loan yourself in the My Account section of Library OneSearch and Library OneSearch Pro.

However, the library has now activated the auto-renewal of items, which means that any item on loan from the library's own stock will be automatically renewed to a later due date - so long as there is no issue with your library account.

The due date of items that are on loan to staff and students from other libraries, such as the British Library, will also be extended where this is agreed to by the lending library.

The library will waive all fines for the late return of any materials on loan which have gone overdue while access to the site libraries at Boots, Brackenhurst, Clifton and Mansfield remains restricted.

The recall of library items currently on loan has once again been suspended, so you should not expect to be asked to bring back any item belonging to the library that you have on loan.

The library has now activated the auto-renewal of items, which means that items on loan to you will automatically be given a later due date.

No, not at the present time. Please keep hold of any library items that you currently have on loan. Once the campus access restrictions are relaxed sufficiently, you will be able to return those items to the library.

You will not be fined for the late return of any items of Libraries and Learning Resources stock that you currently have on loan.

You can review the list of library items that you currently have on loan in the My Account feature of Library OneSearch (after logging in with your university username and password).

 Reserving and requesting books and articles

No, not at present. All request and reservation services have been suspended.

Due to the likelihood that campus access restrictions may need to remain in effect for an extended period, all pending requests have been removed from the library's systems.

This is to ensure that no student is required to return a requested item to a campus library at the present time.

Once the current restrictions are lifted to a sufficient extent, request and reservations services will be restarted, and new requests can be submitted.

Libraries across the country have suspended the inter-library loan of physical books and other materials. LLR will attempt to source an electronic or online version of any material needed by a student or member of academic staff.

Please use the Get My Book or Get My Journal Article services to request such material.

Where no electronic version of your request is available, the library will try to recommend an alternative that is available in a digital or online format.


 Accessing library materials online

Yes. The full range of the library electronic online collections (including many tens of thousands of eJournals and eBooks) continue to be accessible 24/7. Almost all of these materials can be accessed from any off-site location.

Find and access these resources through Library OneSearch, the Find Databases service or the BrowZine eJournal app.

Yes. New electronic resources accessible from off-campus are regularly being added to the Find Databases service.

A comprehensive guide to how to use the key features of Library OneSearch is available online.
Yes. If you use the library's dedicated routes to electronic resources (such as Library OneSearch), access should be straightforward. If you do encounter any problems, please send an email to libinfodirect@ntu.ac.uk with details of the access issue and we'll work with you to resolve matters.

 Help and support

We're continuing to support all of the students and staff who rely on our services even under current Covid-19 restrictions.

You can phone (0115 848 2175), chat to us online or email us and we'll get back to you with a response as soon as possible. Our phone and email service is monitored during library opening hours; the chat service is available Monday-Friday, 08:30-21:00.

Have a look in NOW Help to find support with NOW, PebblePad, subject guides, Library workshop presentations, tutorials, and useful hints and tips on how to approach your studies and develop your writing, maths and statistics skills. The resources are available via the Help button on the navigation bar.

The Library Learning and Teaching Team continue to provide access to a wide range of academic skills support including: referencing; finding subject information; study skills; academic writing; maths and statistics. You can book a Microsoft Teams appointment to meet online with a member of staff between the hours of 09:00-17:00, Monday to Friday.

We also offer a programme of webinars covering a wide variety of topics. Happening every weekday through term, over the lunchtime period via Microsoft Teams, our webinars are live, practical, and give you the opportunity to try and to ask things. Check our schedule to see what's on, and book your place online.

Yes. Support services provided by Student Mentors have now been reinstated, through pre-booked online appointments.

Make an appointment through the Library Bookings service. In the Academic Skills Appointments section, select the Boots (city) or Clifton campus and then choose either 'Student Mentors - Academic Skills' or 'Student Mentors - Maths and Stats' as required, and then select a date and time.

All appointments with Student Mentors take place online using Microsoft Teams.

The Library Research Team continue to provide a full range of support services for active researchers. To arrange an online meeting or to request additional information, send an email to the team.
 University libraries
Library buildings not accessible

The Boots, Brackenhurst, Clifton and Mansfield libraries are not accessible at present to the majority of students. Unless you are a member of one of the student groups exempted from the restriction, you should not attempt to visit the library in person for any reason.

 Online and mobile
Online library services are available

Electronic and digital library resources continue to be available off-site; many online library services are also accessible

 Access Library OneSearch

 Accessing support
Need help with using the library off-site?

Review the answers to Frequently Asked Questions on this page, and access NOW Help resources on NOW

 Ask for support

 Academic Skills support
Talk to a librarian

Book a one-to-one session with a librarian to get online support with academic skills

 Book a Teams session

 My account

Review the items you have on loan in the My Account feature of Library OneSearch

 Learning & Teaching Team

One-to-one appointments and Lunchtime Learning webinars available via Microsoft Teams

 Library on social media

Follow the latest updates from the library on Facebook, Twitter and Instagram

 Known access issues

Check for any problems with electronic resource access that the library is working to resolve