Known electronic resource issues

These are the issues affecting electronic resources that the library is currently aware of. If you have encountered problems using any other electronic services, please get in touch.


There are currently 4 service issues affecting electronic resources that the library is aware of

 RefWorks – maintenance period 22 September

Alert published 19 September 2018, 08:30:44

THE LEGACY AND new versions of the RefWorks referencing service will be unavailable for a twelve-hour period from 14:00 on Saturday 22 September.

During that time Legacy RefWorks accounts will be unavailable, as will the connectivity of the Write-N-Cite plug-in. User accounts in the new RefWorks environment may be unavailable for periods, and the RefWorks Citation Manager and RefWorks Google Docs plug-in will also be unavailable.

Maintenance start time: Saturday 22 September 14:00 (UK time)
Maintenance end time: Sunday 23 September 02:00 (UK time)

New RefWorks logo


 Off campus access to New Left Review currently unavailable.

Alert published 31 August 2018, 12:00:49

We are currently investigating an issue affecting off campus access to New Left Review.  Only some of the content is available from off site.  On campus access remains unaffected.

New Left Review homepage


 Elsevier Science Direct – some sign in issues for off campus users

Alert published 12 March 2018, 15:00:16

Elsevier are currently investigating an issue with sign in for off campus access.

After arriving at an article page if you choose the purchase pdf option and then sign in via your institution, after selecting Nottingham Trent University login and completing NTU single sign in, you are presented with a 404 error page.

science direct 404 error

Until this is resolved off campus users should select the sign in option to the top right of the screen, as this ‘sign in via your institution’ route works ok.

Science direct sign in option


 Box of Broadcasts: radio clip feature error

Alert published 25 October 2017, 13:41:09

The ‘clip’ feature on the Box of Broadcast platform (which provides access to recordings of free-to-air radio and television programmes for the education sector) is currently not available for radio content (TV content is unaffected). ‘Clipping’ allows a pertinent section of a longer recording to be highlighted and given its own deep-link URL.

When attempting to play a saved ‘clip’ from a radio broadcast, the following on-screen error appears:

The media could not be loaded, either because the server or network failed or because the format is not supported.

Box of Broadcast - radio - clip - initial error message

When the page is refreshed, as advised, the following on-screen error displays: “HLS playlist request error at: [URL]”

Box of Broadcast - radio - clip - reload error message

The Box of Broadcast support team advise that a solution to this issue is being treated as a priority, but no resolution date has yet been confirmed.

In the meantime, it remains possible to link to a (whole) radio broadcast, and advise listeners of the relevant start and end times of the recommended segment of the programme.


These are the issues affecting electronic resources that the library is currently aware of. If you have encountered problems using any other electronic services, please get in touch.