Known electronic resource issues

These are the issues affecting electronic resources that the library is currently aware of. If you have encountered problems using any other electronic services, please get in touch.


There are currently 4 service issues affecting electronic resources that the library is aware of

 Box of Broadcasts: radio clip feature error

Alert published 25 October 2017, 13:41:09

The ‘clip’ feature on the Box of Broadcast platform (which provides access to recordings of free-to-air radio and television programmes for the education sector) is currently not available for radio content (TV content is unaffected). ‘Clipping’ allows a pertinent section of a longer recording to be highlighted and given its own deep-link URL.

When attempting to play a saved ‘clip’ from a radio broadcast, the following on-screen error appears:

The media could not be loaded, either because the server or network failed or because the format is not supported.

Box of Broadcast - radio - clip - initial error message

When the page is refreshed, as advised, the following on-screen error displays: “HLS playlist request error at: [URL]”

Box of Broadcast - radio - clip - reload error message

The Box of Broadcast support team advise that a solution to this issue is being treated as a priority, but no resolution date has yet been confirmed.

In the meantime, it remains possible to link to a (whole) radio broadcast, and advise listeners of the relevant start and end times of the recommended segment of the programme.



 Intermittent off campus access issues with Lexis Nexis database

Alert published 02 October 2017, 15:05:05

lexis library

Currently, there are intermittent access issues affecting off-campus access to the Lexis Nexis database. The cause of the problem is under investigation.

 



 Off campus access issues with JSTOR

Alert published 06 September 2017, 11:27:45

Currently there are access issues affecting access to the JSTOR service from off-campus. The cause of the problem is under investigation.

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 Off-campus access using eZproxy and updates to third-party web sites

Alert published 30 June 2017, 20:46:53

The eZproxy authentication framework enables the library to provide secure off-campus access to subscription-based third-party resources for providers who are unable to support the Shibboleth protocol. We have encountered an issue over the last few months that has led to the loss of off-campus to a number of such resources. This is the result of those third-party web platforms moving their entire site across from ‘http:’ to the more secure ‘https:’ protocol. This causes a key component of the exchange between the university’s eZproxy server and the third party site to fail.

The solution to this issue is an upgrade to the eZproxy server, an enhancement that colleagues in IS are preparing to deploy to the production environment once testing has successfully completed.

The resources currently affected by this problem are:

In addition, it is currently not possible for for students to register new accounts on the WGSN service from off-campus. The library is able to register new accounts for students who are off-site and have details of their registration emailed to them. Once registration has completed, off-campus access to WGSN is available.

A further update will follow once the upgrade to eZproxy has been deployed and access to these services is confirmed as restored.

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These are the issues affecting electronic resources that the library is currently aware of. If you have encountered problems using any other electronic services, please get in touch.